Frequently Asked Questions
1. Where do you deliver?
We deliver pan-India! Shipping is available across all major cities and towns in India.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹3999.
3. How long does delivery take?
Standard delivery takes 5–7 business days. Express delivery options may be available at checkout.
4. Can I place a custom or personalised order?
Absolutely! We love creating personalised gifts. Reach out to us at creativenturee@gmail.com or call/WhatsApp us at 9810882510 to discuss your requirements.
5. Do you accept Cash on Delivery (COD)?
No, COD is not available.
6. What is your return/exchange policy?
We want you to love your purchase! If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will make it right.
7. Can I order in bulk for corporate gifting?
Yes! We offer bulk and corporate gifting solutions. Contact us at creativenturee@gmail.com for special pricing and customisation.
8. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also contact us for order updates.